Repeat Prescriptions

Repeat prescriptions are medications which appear on the right hand side of your prescription which your doctor would like you to continue on a regular basis. Please order repeat items in good time to ensure you do not run out of medication. We suggest that you make your request at least a week in advance but, as a minimum, we require three working days to process your request.

Repeat prescriptions may be ordered in several ways:

Order Your Prescription Online


In Person

Tick the items needed on the right hand side of your prescription and drop it into the surgery or send to us by post. Please do not order any medications you do not need.

Emergency prescription requests are requests for medication which you have run out of and need, to prevent you becoming severely unwell. Emergency medications include; antiepileptic medication, insulin, inhalers and adrenaline pens for anaphylaxis.

Emergency prescription requests cannot be used for medication which has been ordered late. You should allow up to 2 working days for routine repeat prescription requests. Please respect our staff, as it is your responsibility to ensure that your repeat prescription request is ordered in plenty of time.

You are able to request your repeat prescription via our online services; Systm Online.

Why does it take 2 working days to process a repeat prescription request?

At The Grove Medical Practice prescriptions are requested every day.

Our receptionists have to check your medical records to ensure that your medication request is on your repeat prescription and that your medication review isn’t due. It then goes to one of our doctors to authorise and ensure that it is still appropriate for you. Once authorised, our reception team will file your prescription ready for collection.

Delays may occur if any medication requested is not on your repeat prescription list or if your medication request differs from what is on your list. Your doctor may also request that you make an appointment to have your medication reviewed.

If you have an on-going problem and would like another prescription of a medication previously prescribed to you by the doctor (but not on your repeat list) you may request another prescription. Please let us know the reason for your request and a contact number, in order for the doctor to review your request.

You can make the request at our reception or online via Systm Online.

Non-repeat medication requests take two working days to process and the doctor may wish to speak with you.

Visit NHS Choices for information on:

Prescription charges

Who is entitled for free prescriptions

Medical exemptions (certain diseases will exempt you from paying for your prescription)

Free prescriptions for cancer patients, renal dialysis patients and pregnant women

Help for those on low income.

A charge for private prescriptions is made for certain items not available on the NHS including malaria tablets and some vaccines.