Appointments

NHS 111

NHS 111 has been introduced to provide urgent medical help for problems that aren’t 999 emergencies. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:

You need medical help fast but it’s not a 999 emergency.

You think you need to go to A&E or need another NHS urgent care service.

You don’t know who to call or you don’t have a GP to call.

You need health information or reassurance about what to do next

From 1st October 2022, The Grove Medical Practice is offering improved access to appointments and other general practice services.

‘Enhanced Access’ means:

As a Network, we are providing appointments from 7:30am until 8pm on weekdays, and from 9am-5pm on Saturdays.

Appointments will be both bookable in advance (up to 14 days) and available for same day bookings.

A mix of services will be available within these additional hours with access to the range of health professionals working in the primary care team, including, but not limited to, GP Appointments, Screening Appointments, Phlebotomy, and Vaccinations.

There will be a choice of ways to access appointments depending on clinical need, such as telephone, video appointment, online consultation, or face to face. You may be seen or spoken to by the following Healthcare Professional: GP, Nurse, Clinical Pharmacist, Social Prescriber, Mental Health Nurse, Health Care Assistant, Advanced Clinical Practitioner, First Contact Practitioner, Physician Associate.

Our Enhanced Access Service is provided in Partnership with 10 other local practices who form Northolt Greenford and Perivale Primary Care Network (NGP PCN). When a face-to-face appointment is needed, this may be at a GP practice in the local area – this may not be at your own GP practice, but at another nearby.

The exact mix of what is provided through this enhanced offer will be determined based on local health needs, current usage of out of hours services and the views of patients.

The Practices that form NGP PCN, and provide our Enhanced Access Service are:

Hillview Surgery – 179 Bilton Road, Perivale, UB6 7HQ

Perivale Medical Clinic – 2 Conway Crescent, Perivale, UB6 8HU

Allendale Road Surgery – 35 Allendale Road Greenford Middlesex UB6 0RA

Greenford Road Medical Centre – 591 Greenford Road, Greenford, UB6 8QH

Elmtrees Surgery – 2a Horsenden Lane North, Greenford, Middlesex, UB6 0PA

Mandeville Medical Centre – 3 Mandeville Road, Northolt, Middlesex, UB5 5HE

The Grove Medical Practice – 81 Danemead Grove, Northolt, Middlesex, UB5 4NY

Barnabas Medical Centre – Girton Road, Northolt, Middlesex, UB5 4SR

Doncaster Drive Medical Centre – 45 Doncaster Drive, Northolt, UB5 4AT

Islip Manor Medical Centre – 45 Eastcote Lane, Northolt, Middlesex, UB5 5RG

Meadow View Surgery – 141 Mandeville Road, Northolt, Middlesex, UB5 4LZ

Patients will be able to book appointments for weekday mornings, weekday evenings and Saturday between 9am and 5pm. This should provide greater flexibility for patients, and expand access to routine and same-day appointments with our full clinical team.

Data Protection Laws are changing. If you have not permitted the sharing of your patient record with other GP practices, this will prevent you from accessing week day evening and weekend appointments that are held at our Weekend Plus Hubs. If you would like to change your consent to share your patient record with other organisations that may care for you, please contact Reception.

What is an Emergency?

Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is serious and could be life threatening, so cannot wait, go to the nearest Accident and Emergency (A&E) Department or call 999.

Symptoms include

Chest pain

Severe abdominal pain

Vomiting blood

Black stools

Breathlessness

Non-blanching rashes (the glass test)

Possible anaphylactic shock (swelling of mouth and throat)

Emergencies will be dealt with as a priority.

A&E

The nearest A&E departments to Northolt are at Northwick Park Hospital and Ealing Hospital or you can also use the NHS Choices search tool to find the nearest A&E to you.

Paediatrics A&E

Please be aware that the Ealing Hospital A&E cannot treat children. The hospitals below have Paediatrics A&E:

Hillingdon Hospital, Pield Heath Rd, Uxbridge UB8 3NN

West Middlesex University Hospital, Twickenham Rd, Isleworth TW7 6AF

St Mary’s Hospital, Praed St, London W2 1NY

Northwick Park Hospital, Watford Rd, Harrow HA1 3UJ

Chelsea and Westminster, 369 Fulham Road, London, SW10 9NH

NHS 111 Urgent Care Services

Call 111 if you need medical help fast, but it’s not life-threatening. For example, if you;

Think you need to go to hospital

Don’t know who to call for medical help

Don’t have a GP to call

Need medical advice or reassurance about what to do next

We do understand that sometimes you may forget your appointment, or that other important life incidents happen and that you sometimes no longer need the appointment. We do ask that if you cannot attend your appointment, please cancel it or notify the practice why you did not attend at your earliest convenience.

We have a large number of people who do not attend their appointments every single week leading to wasted doctor and nurse time, leading to delays in you being able to get an appointment.

You can telephone us on 020 8423 8423 or come in and speak to Reception.

Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.

It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you. We work closely with Ealing Community Transport to bring patients to the surgery where possible.

Home visits are ONLY for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport.

If you need a home visit please contact the surgery as early as possible in the morning, before 11:00, and give one of our receptionists details. A doctor will call you back for more information and confirm whether a home visit is appropriate depending on the urgency of your needs.